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Policies

Returns & Exchanges

Last updated: May 2026

Return Eligibility

  • Most items can be returned within 30 days of delivery in their original, unused condition.
  • Custom, made-to-order, and personalized pieces are non-returnable unless they arrive damaged or defective.
  • Items marked "Final Sale" on the product listing are not eligible for return.
  • Original packaging is not required, but items must be safely repackaged to avoid damage in transit.

How to Start a Return

  • Log in and navigate to My Account → Orders. Select the order and click "Request Return."
  • Describe the reason for the return and upload photos if the item is damaged.
  • Our team will review your request within 2 business days and email you a prepaid return label.
  • Drop off the package at any authorized carrier location shown on the label.

Refunds

  • Refunds are processed within 5–7 business days of the returned item being received and inspected.
  • Your refund will be applied to the original payment method.
  • Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

  • To exchange an item for a different size, finish, or variant, start a return and place a new order.
  • We do not do direct swaps — this ensures you receive the new item without waiting for the return to be processed.
  • Contact us if you need help placing the replacement order.

Damaged or Defective Items

  • If your item arrived damaged, photograph the packaging and item immediately.
  • Contact us within 7 days of delivery — include photos in your message.
  • We will arrange a free replacement or a full refund including original shipping.
  • Do not return a damaged item without contacting us first — we may not need you to ship it back.

Need help with a return?

Our team responds within 24 hours and will guide you through the entire process.

Contact Support